Support

Need help? We’re here for you. Browse the options below or reach out directly to our support team.

1. Contact Support

For any questions, issues, or feedback, you can reach us through:

  • Email: merkensoft@gmail.com
  • Phone: +91 9790006521 (Mon to Fri, 10 AM – 6 PM IST)
  • Office: 57, Race Course Rd, Race Course, Gopalapuram, Coimbatore, Tamil Nadu 641018
  • Live Chat: 

Office Hours: Mon – Fri, 10 AM – 6 PM IST | Sun: Closed
Response time: within 24 hours on business days.

2. Frequently Asked Questions

How do I create an account?

You can get started by booking a demo with our team. After understanding your business requirements, we’ll configure your workspace and provide your account credentials along with onboarding support.

How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions sent to your registered email address. If you need further assistance, contact our support team at merkensoft@gmail.com.

What are your support hours?

Our support team is available Monday to Friday, 10:00 AM – 6:00 PM IST. We aim to respond to all support requests within 24 business hours.

Where can I find billing information?

For billing inquiries, invoices, or subscription details, please contact our team at merkensoft@gmail.com. We’ll assist you with your request as quickly as possible.

How do I request a refund?

[Short answer describing your refund policy, or link to your Terms of Service.]

3. Submit a Support Ticket

Submit a request through our support portal.

4. Product-Specific Help

5. Additional Resources

6. Emergency or Urgent Issues

For urgent issues affecting service availability, please contact us immediately at merkensoft@gmail.com or call +91 9790006521.