Privacy Policy

Last updated:

Merkensoft (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit merkensoft.com (the “Site”) or use our products and services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information:

• Information you provide directly: name, email address, phone number, company name, billing information, and any other details you submit through forms, account registration, or support requests.
• Information collected automatically: IP address, browser type, device information, pages visited, referring URLs, and usage data collected through cookies and similar technologies.
• Information from third parties: data we may receive from payment processors, analytics providers, or partners integrated with our Services.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related information
• Respond to customer service requests and support needs
• Send administrative information, updates, and marketing communications (where permitted)
• Monitor and analyze usage trends to improve the Site and Services
• Detect, prevent, and address technical issues, fraud, or security incidents
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse cookies, though some parts of the Site may not function properly if you do so.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf (e.g., hosting, analytics, payment processing)
• Business partners, with your consent
• Law enforcement or regulators, where required by law
• A successor entity in the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. See our Security page for more details.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, or to withdraw consent where processing is based on consent. To exercise these rights, contact us using the information below.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

9. International Users

If you access our Services from outside India, your information may be transferred to, stored, and processed in a country with different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Merkensoft
57, Race Course Rd, Race Course, Gopalapuram, Coimbatore, Tamil Nadu 641018
Email: merkensoft@gmail.com
Phone: +91 9790006521